This product is handmade by artisans who painstakingly created each one. Please be aware that there may be scratches or scuffs that are unique to handmade. Enjoy the unique feel and beauty of the handmade. Depending on the production period, the picture and design may vary slightly. We appreciate your understanding. We cannot accept returns or cancellations due to the nature of the product. If the product is defective, we will replace it and refund. Product size is large, so packaging and packaging is not supported. Sagawa Express Delivery may be delivered.