< FAQs >
(1) No power supply, the screen will turn white/black and the device is freeze and there may be some firmware mistakes.
1. Turn off the power before restarting.
2. There is a small hole in the bottom of the product.Press it deep with a thin object for about 10 seconds.Or press the power button for 10 seconds.
3. If you dont have any further methods, please contact the seller.We will provide you with a firmware update method.
(2) The player is not recognized by the computer.
1. Plug and unplug the music player from the USB several times.Then you will see "Charge/Transfer" and "Charge/Play" on the music players screen, and select "Charge/Transfer".
2. There are several USB ports on the computer.Please change the USB port to connect to your computer.Alternatively, please try changing it to a USB cable other than the included cable.
3. Please update the computer driver once.
(3) Cant connect with Bluetooth devices.
It can be connected with Bluetooth devices such as Bluetooth wireless earphones and speakers from Bluetooth 2.1 to 5.0 versions.Theoretically connects with most Bluetooth earphone/speakers.Although rare, it may not be compatible with some Bluetooth devices due to different communication methods and profiles.If you cannot connect it to youth, please feel free to contact the seller from your order history.
(4).If you cant connect with Mac
1. Please use the included USB cable if possible.
2. After connecting, please make sure to click "Charge and Transfer" and "Charge & Play" on the LCD panel to confirm that it will not connect well. Also, please do not move the MP3 player when charging, and leave it on until it is fully charged.
(5).The power supply suddenly shuts off.
1. Turn off the power before restarting.
2. Cut it over and over again and use the litter box to restart this device.
(6).How to reset the player and fix it?
Note:
1. When you reset the player, the system will return to the standard setting.
2. Reset player will not delete the files or data stored in the player.
3. Do not reset the player during normal operation.It may damage the memory.
There is a small hole in the bottom of the product.Press it deep with a thin object for about 10 seconds.Or press the power button for 10 seconds.