●Regarding returns (refund/exchange) ● Returns (refund) or exchanges of DIY products are unacceptable. [※DIY Tools (Return/Exchange Conditions by Amazon product) *] [Lumber, large wooden construction materials, products with generator (lawn mowers, lawn trimmers, etc.) cannot be returned or exchanged due to customers preferences. ] [We do not accept returns or exchanges for toilets, vanities, system kitchens, and doors due to customer preferences. ] If it is damaged or damaged or misplaced in our shop, we will respond to you, so please contact us as soon as possible. Returns (refund) and exchanges will be made up to 7 business days from the date of receipt of the product. In the event of damage or damage, there may be cases where images are damaged or damaged and may be sent to your inquiry. We appreciate your understanding. ●Regarding order cancellation ● Order cancellation before shipping (before shipping) is accepted. Please contact us immediately with the cancellation request. ※If there is a order cut, cancellation or refunds after cut will not be accepted. Regarding product conditions: Since it is a natural item (solid wood), there may be holes due to knots, warping, bending, scratches, chipping, cracking, burring, hugging, knotted chipping, unique fragrance, wood grain differences, color differences, skin presence or absence. In addition, due to inventory management of fresh lumber and moisture such as rainy season, heavy rain, etc., there may be discoloration like black stains. In plywood, there may be cases of black discoloration in the streaks. In the above conditions, it will not change its strength or quality depending on the use of the product. Please note that we will sell and ship in some of the above states. Please note that the product image is just for illustration purposes only and the weather will affect the growth of the wood due to the weather and the mountains will not be the same for each shipment. We deal with many substrate materials used for building materials, so this product is assumed to be processed by the customer who purchased. Therefore, except for some products, there is no surface treatment (bevelled etc.) or paint may be slightly longer than the listed size. ●Regarding the date of delivery ● The estimated delivery date is listed at the time of your order, but it is a guide. We have set the date that we can ensure that your order is delivered to you from each prefecture. In addition, depending on the payment method, delivery may be estimated within 1 week ahead. Therefore, please understand that the product may arrive before the estimated delivery date. If the delivery date is delayed than the listed date, we will contact you. In addition, if the delivery address is detached, orders of large items will be shipped in the "doorway when not in use". Please accept our apology. We will email you from our store (only large items), so please contact us if you have your desired delivery date. mail: kawashima@zaimoku.co.jp TEL: 045-681-7517 FAX: 045-681-7518 Sales: Weekday, Saturday 9:00 ~ 17:00 Kawajima Seikishin Co., Ltd. Tap-to-touch mail. Please contact us by dress or chat.