●Phone inquiry window: 0120-703-845 ●This product is a NAS + HDD initial setup and business trip installation service (please contact us if you wish it). Support by phone / email / remote from 9 to 18 on a weekday! ●With 3 years of data recovery service provided by Seagate manufacturer, you can rest assured that you are prepared for yourself (once free in 3 years from purchase) ●What is default, phone or email support? 1. External HDD (RAID model) + HDD initial setting, format, RAID building, etc.; 2. Instructions for how to use 3. Set local settings on business trip (Business trip range is compatible with all domestic *For Okinawa and remote islands, separate transportation costs are required) ●Japanese Authorized Distributor Product / 2 Years Warranty (Antibacterial Protection from Photocatalytic Coating)