Free domestic shipping (paid by our company) on purchase over 5,000 yen excluding Hokkaido, Okinawa and remote islands.
All products are made to order and cannot be returned.
We will send you an email to confirm the delivery schedule at the time of the order cancellation date and we will notify you on the return.
Returns due to customer preferences are the responsibility of return freight and we will notify you of the return acceptance date and 50% of the item fee after shipment.
Furthermore, even if you cannot receive your email, please note that our estimated delivery mail will be sent to you.
Please note:
Due to hand finishing, colors may vary slightly from the image shown. The surface pattern may differ from the posted image.
Amazon does not have an order system (format) that can be entered with the name, date of birth, family crest, and yomikana.
After you place your order, we will send you an email to ask for your name, date of birth, family crest, etc. Enter production information into the mails of every part of the mail, and we will respond to the production order.
Furthermore, if you need a rush order, please send us your name, date of birth and family crest, and yomikana from the form after placing your order.
■Please be aware of your purchase■
The order product is made to order, and when you send the delivery date to the customer and the customer luggage number (delivery guide number). We will process the payment and completion of the delivery process.
We ask for your understanding in advance that this is a defect in order to make your order.
Note:
★The shipping date of the order purchase history is the date of shipping guidance. The delivery date is the month of the delivery guide email.
★Regarding product defects and other defect will be based on the delivery date.
★The payment date is the delivery guide email date.